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Return Policy

Return Policy

PIDAN is committed to 100% customer satisfaction. If our products did not meet the expectation, you may return your purchase within 14 days from the delivery date with the original packaging.

Please email info@pidan.com.au
with your order number to receive your return authorization. If the item is defective or damaged in shipping, we will issue a pre-paid return shipping label. In all other cases, the buyer is responsible for return shipping and may ship back the item using the carrier of their choice.

We do not accept any returns after 14 days from the delivery date. If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to resolve the issue. To cancel an order, please contact info@pidan.com.au as soon as possible.

If you order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse. All refund recipients will receive an email confirmation for their records.

Refunds

Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If your return is approved, showing the return product is non-faulty, a restocking fee will be charged and you will receive a refund in the form of 90% original payment. Please keep in mind that it will also take some time for your bank or credit card company to process and post the refund. Please allow 3-5 business days for the refund to be fully processed.

If you have any further questions on how to do this please reach out to our customer support team at

Phone: 1300 157 708

Email: info@pidan.com.au

Address:
PO Box 605
Ermington NSW 1700
(If using AUSPOST for sending, please use this address for receipt.)

Suite 605
27 Betty Cuthbert Avenue
Ermington NSW 2115
(If using courier companies other than AUSPOST for sending, please use this address for receipt, otherwise the PO BOX will reject the delivery.)

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