Shipping Policy

We deliver nationwide, if you are in doubt about whether we deliver to your city please do not hesitate to call our customer service.

We keep our most popular products in stock so they can be shipped to you as soon as possible. Other products tailored to the customer’s desire have varied delivery times.

If delivery is expected when you are not home? We have the flexibility to keep your goods in the warehouse until you come home from vacation. Or we can leave the item in the safe place. Contact our customer service after ordering and we will arrange this.

Ordering several items?

To keep costs down, our delivery partners will deliver the whole order at once. So if you order a selection of products, the longest delivery time determines the total delivery time for your order.

However, there is an opportunity for us to arrange for you to get your order delivered in phases if one desired to be delivered earlier. Please contact our customer service by e-mail info@pidan.com.au.

Delivery Time

We keep you informed

Once you’ve placed an order, you will receive an email to confirm your order details, including shipping and delivery time for each item. Once your item has been prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information. You’ll see your tracking number, the date and time the order was placed, the status of the order, estimated shipping, delivery dates, the shipping method, and package tracking information for items that have shipped.

Shipping Rates and delivery estimates

The delivery date is an estimate of when your payment has been received. The items on your order will ship as they become available.

CountryShipping MethodHanding TimeTransit TimeCost From(Flat Rate)
Metro Cities (ACT, NSW, QLD, SA, VIC )Australian Post1- 2 Business Days (Monday – Friday)3- 5 Business Days (Monday – Friday)• For orders under $99, the Shipping fee is $10
• Free Shipping for orders over $99
WA (Western Australia) – Regrettably, we do not extend the offer of free shipping to this area. A $80 flat rate for shipping will apply.Australian Post1- 2 Business Days (Monday – Friday)3- 5 Business Days (Monday – Friday)Flat Rate: $80
TAS & NT ( Tasmania and Northern Australia ) – Regrettably, we do not extend the offer of free shipping to this area. A $120 flat rate for shipping will apply.Australian Post1- 2 Business Days (Monday – Friday)3- 5 Business Days (Monday – Friday)Flat Rate: $120

Order cut of Time: 17:00 (GMT+12:00) Australia Time (Sydney)

How can I track my order?

As soon as your item(s) have shipped, we’ll send you a Shipment Notification email that includes the estimated delivery date and tracking number. Furthermore, if you need more details, you can send an email to info@pidan.com.au or call 1300 157 708

What time will my order be delivered?

For orders shipped to a residential or office address, deliveries are made between 8 am and 5 pm for office addresses. Please note residential address has a night-time delivery service between 8 am and 8 pm.

You can check the estimated delivery date and carrier by visiting the carrier company website, for the latest status of your order. PIDAN AUSTRALIA and its carriers are unable to provide an exact time of delivery. Our carriers cannot make a call prior to delivery.

Signature on delivery

Most of our shipments contain valuable items. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. Please note, if you choose this option, goods may be left with Reception or the Mail Room. Delivery to a PO Box is not permitted for security reasons.

I will not be home on the scheduled delivery date.

As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment or alternatively amend your delivery address.

If you have any further questions on how to do this please reach out to our customer support team at

Phone: 1300 157 708

Email:  info@pidan.com.au

Address: Unit 7/39 Hill Rd. Wentworth Point, NSW 2127

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